Soft skills: concrete results
In the dynamic and ever-evolving landscape of business analysis, technical expertise alone is no longer sufficient for success. Business analysts must possess a well-rounded set of skills, including a strong emphasis on soft skills and presentation abilities.
Business analysts work closely with stakeholders, project managers, developers, and other team members. Developing positive and productive relationships with these individuals is vital for the success of any project.
Soft skills like interpersonal communication, presentation skills, time and stress management contribute to a collaborative and harmonious working environment. An analyst’s ability to navigate through interpersonal dynamics can significantly impact project outcomes and the overall success of the organization.
Effective communication is pivotal to accurately grasp and convey stakeholder needs, mitigating the risk of misunderstandings and ensuring project continuity. Presentation skills are equally vital, enabling analysts to translate technical complexities into understandable insights and secure stakeholder buy-in. Visual communication enhances understanding by making complex information accessible, facilitating quicker decision-making through visualization.
Topics
- The issue of communication, its nature, scope and importance of communication
- The process of communication, types and forms of communication, communication barriers
- Meaning of body language, eye contact and voice of the presenter
- Presentation planning, presentation structure
- Stress management
- Self-development of leadership skills
- Work Ethic and professional communication
- Time Management
- Visual Communication
- Influencing people
- Handling Difficult Situations at Work
- Preparation of presentations
- The practice of giving presentations
References
- Ziółkowski, P. (2018) Key Social Competences, Bydgoszcz.
- Lindstrom, R. L., Create Dynamic Presentations that Inspire.
- Wiśniewska, K. (2022). English for Speeches and Presentations. A practical guide, Warszawa.
- Dwyer, J., & Hopwood, N. (2019). The business communication handbook. Cengage AU.
- Thill, J. V., Bovée, C. L., & Cross, A. (2005). Excellence in business communication. Upper Saddle River, NJ: Pearson Prentice Hall.
- Lunenburg, F. C. (2010). Communication: The process, barriers, and improving effectiveness. Schooling, 1(1), 1-11.
- Ledden, E. (2017). The Presentation Book, 2/E: How to Create it, Shape it and Deliver it! Improve Your Presentation Skills Now. Pearson UK.
- Romas, J. A., & Sharma, M. (2017). Practical Stress Management: A Comprehensive Workbook. Academic Press.
